Cancellation & Refund Policy

1. Nature of Donations

Donations made through this website are voluntary contributions intended to support the charitable and community-oriented activities of Vallalar Annadhanam Foundation.

A donation is not a purchase of a physical product or a commercial service. Accordingly, standard e-commerce cancellation and return procedures do not apply to ordinary charitable contributions.

2. Before Making a Donation

Donors are requested to carefully verify the following before completing an online transaction:

• Donation amount.
• Donor name and contact information, where requested.
• Payment method selected.
• Any information entered into the donation form.
• The final amount displayed by the payment gateway before payment confirmation.

Once a payment has been successfully authorized, it may not always be possible to cancel the transaction immediately.

3. Cancellation of Donations

Because donations are voluntary charitable contributions, cancellation after successful payment is not automatically guaranteed.

However, if a donor believes that a transaction was made accidentally, duplicated, incorrectly processed or otherwise requires review, the donor may contact the Foundation as soon as possible.

Each request will be reviewed based on the available transaction details and the circumstances of the request.

4. Situations That May Be Reviewed for Refund

The Foundation may review refund requests relating to circumstances such as:

5. Failed Payment but Amount Debited

In some cases, a payment may appear unsuccessful on the website while the amount has temporarily been debited from the donor's bank account.

Such transactions may be subject to reconciliation between the bank, payment gateway and Foundation's transaction records.

Donors should contact us with the transaction details if the amount does not appear to have been resolved within the applicable banking or payment-provider processing period.

6. Refund Request Procedure

To help us investigate a transaction, donors should contact the Foundation with as much relevant information as reasonably possible.

7. Information Required for a Refund Request

To investigate a request, we may ask for information such as:

• Donor name.
• Email address or mobile number used during the transaction.
• Date and approximate time of the transaction.
• Donation amount.
• Payment transaction ID, reference number or UTR, where available.
• Relevant payment confirmation or transaction evidence.

Please do not send your UPI PIN, ATM PIN, card PIN, CVV, internet banking password or OTP to the Foundation.

8. Refund Method

Where a refund is approved and technically possible, the refund will generally be processed through the applicable payment channel or according to the payment provider's procedures.

The exact time taken for the refunded amount to appear in the donor's account may depend on the payment gateway, bank, card network, UPI system or other financial institution involved in the transaction.

9. Processing Time

Refund and transaction-related requests require verification. Processing time may therefore vary depending on the nature of the issue and the involvement of banks or payment providers.

Where a request requires investigation by a third-party payment gateway or bank, the final resolution may also depend on that institution's processing timelines.

10. Payment Gateway and Bank Processing

Online donation payments may be processed through third-party payment gateways or financial institutions.

Some payment-related issues, including pending transactions, failed payments, reversed transactions and bank-side disputes, may need to be resolved by the relevant payment provider or financial institution.

The Foundation will provide reasonable assistance where transaction information available to us can help investigate the issue.

11. Unauthorized Transactions

If you believe that a donation was made using your payment method without your authorization, you should immediately contact your bank or payment provider and report the transaction.

You may also contact the Foundation with the relevant transaction information so that the matter can be reviewed from our side where appropriate.

12. Fraudulent or Misleading Refund Claims

The Foundation reserves the right to investigate requests where there is a reasonable concern regarding fraudulent activity, misuse, false information or an attempt to obtain an unauthorized refund.

Where appropriate, information relating to suspected fraudulent transactions may be shared with the relevant payment provider, bank or competent authority in accordance with applicable law.

13. No Physical Product Returns

The Foundation's online donation facility does not ordinarily involve the sale or shipment of physical products.

Therefore, physical product return, replacement or exchange procedures do not apply to ordinary online donations.

14. Changes to This Policy

Vallalar Annadhanam Foundation may update this Cancellation & Refund Policy from time to time to reflect changes in donation procedures, payment services, operational practices or applicable requirements.

The latest version will be published on this page.

15. Contact for Cancellation or Refund Enquiries

For donation-related cancellation, refund or transaction enquiries, please contact the Foundation using the official details below.