Privacy Policy

1. Information We May Collect

Depending on how you interact with the website, we may receive certain information that you voluntarily provide.

This may include:

• Name or organisation name.
• Mobile or telephone number.
• Email address.
• Communication or enquiry details.
• Information provided when contacting the Foundation.
• Information required to identify or acknowledge a donation, where applicable.
• Transaction-related information made available to us by an authorized payment service.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, security tools or analytics services, depending on the technologies currently enabled on the website.

This may include information such as:

• IP address.
• Browser and device type.
• Operating system.
• Pages visited and general website usage information.
• Approximate date and time of website access.
• Referring website or general source of the visit.

3. How We Use Information

Information may be used only for legitimate purposes connected with the operation of the Foundation and its website.

• To respond to enquiries and requests.
• To communicate with donors, supporters or visitors when necessary.
• To process or assist with donation-related enquiries.
• To provide donation acknowledgements or receipts where applicable.
• To maintain and improve the website.
• To monitor website performance and security.
• To investigate suspicious, fraudulent or unauthorized activity.
• To comply with applicable legal or regulatory requirements.

4. Online Donations and Payment Information

If you make a donation through an online payment facility, payment processing may be carried out by an authorized third-party payment gateway or financial institution.

Payment card, banking and other sensitive payment credentials may be entered directly into the secure payment environment provided by the relevant payment provider.

The Foundation does not ask donors to provide their UPI PIN, ATM PIN, card PIN, CVV, internet banking password or OTP through email, WhatsApp, telephone calls or website contact forms.

5. Payment Gateway and Third-Party Services

The website may use third-party services for payment processing, hosting, security, communication, analytics or other technical functions.

These providers may process certain information according to their own privacy policies and terms. Where applicable, users should review the privacy practices of the relevant third-party service.

6. Cookies and Similar Technologies

Our website or third-party services used on the website may use cookies or similar technologies to support website functionality, security, preferences, analytics or performance.

Cookies are small data files that may be stored on your device when you visit a website.

Depending on your browser and device settings, you may be able to control or delete cookies. Disabling certain cookies may affect some website functionality.

7. Communication with Visitors and Donors

If you contact the Foundation by email, telephone, WhatsApp, website forms or other communication methods, the information you provide may be used to respond to your enquiry or provide assistance.

We may retain relevant communication records when reasonably necessary for administrative, service, security or legal purposes.

8. When Information May Be Shared

We do not intend to sell personal information to third parties. Information may, however, be shared with appropriate service providers or authorities when reasonably necessary.

This may include:

• Authorized payment gateway or payment-processing providers.
• Website hosting, security or technical service providers.
• Professional or service providers assisting with website operations where necessary.
• Government, regulatory or law-enforcement authorities where disclosure is required or permitted by applicable law.
• Other parties where disclosure is necessary to prevent fraud, misuse or security threats.

9. Data Security

We take reasonable steps to protect information handled through the website against unauthorized access, misuse, alteration, disclosure or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should understand that online communication involves inherent security risks.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain relevant records, resolve disputes, investigate transactions, protect against misuse or comply with applicable legal and regulatory requirements.

11. Your Choices and Requests

Depending on applicable law and the nature of the information, you may contact us to request information about personal data associated with your interaction with the Foundation.

You may also contact us if you believe that information we hold about you is inaccurate or if you have a privacy-related question.

Requests may be subject to reasonable verification to protect personal information from unauthorized disclosure.

12. Children's Privacy

Our website is not intended to knowingly collect unnecessary personal information from children.

Parents or guardians who believe that a child has provided personal information through the website may contact us so that the matter can be reviewed and appropriate action considered.

13. Links to Other Websites

Our website may contain links to external websites or third-party platforms.

These websites operate independently and may have their own privacy policies, terms and security practices. We encourage users to review the applicable policies before providing personal information to external websites.

14. Social Media and Messaging Platforms

If you choose to communicate with us through WhatsApp, social media or other third-party communication platforms, information may also be processed according to the privacy policies and terms of those platforms.

Please avoid sending confidential banking credentials or sensitive payment information through these communication channels.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, operational practices or applicable legal requirements.

The updated version will be published on this page. Visitors are encouraged to review this page periodically.

16. Acceptance of This Privacy Policy

By using this website, you acknowledge that you have had the opportunity to read this Privacy Policy and understand how information may be handled as described here.